Product Warranty Info & Warranty Claim Requests

After Initiating a Warranty Claim

Once you’ve filled out your warranty claim, a specialist on our warranty team will respond back within 24-72 hours following a review of your request.

If your warranty claim is approved, you will be supplied with a Return Material Authorization number (RMA#) and return/packing instruction information.

In order for your warranty claim to be approved, the following conditions must be met:

• You must have purchased the product from an Aroma authorized dealer;
• You must provide proof as to the date of purchase from the Aroma authorized dealer;
• You must have used the product only as intended and in accordance with the product’s care instructions.
• Before shipping your product back to Aroma, please submit the warranty claim form first and wait to receive further instructions.

LIMITED WARRANTY

Aroma Housewares Company warrants its products against defects in material and workmanship for one year from the provable date of purchase in the United States.*

Within this warranty period, Aroma Housewares Company will repair or replace, at its discretion, defective parts at no charge. Proof of the date of purchase, such as the original dated sales receipt, will be required with any request for warranty repair or replacement. All liability is limited to the amount of the purchase price. This warranty does not apply if the warranty period expired; the product has been modified by any unauthorized service center or personnel; the defect was subject to abuse, improper use not conforming to product manual instructions, or environmental conditions more severe than those specified in the manual and specification, neglect of the owner or improper installation; the defect was subject to Force Majeure such as flood, fire, lightning, earthquake, other natural calamities, war. The warranty excludes accessories and replacement parts. This warranty is void if the product is used for other than single-family household use or subjected to any voltage and waveform other than as specified on the rating label (e.g., 120V ~ 60Hz).

Aroma’s sole obligation under the warranty shall be to replace the defective product with a working one or a similar model of equivalent value, if the same model is not available, in the occurrence of any failure or defect covered under the warranty during the warranty period. Refurbished items or items not purchased through an authorized retailer are not eligible for warranty claims.

Transportation charges on parts, or products in whole, submitted for repair or replacement, under this warranty, must be borne by the purchaser.

This warranty gives you specific legal rights, which may vary from state to state, and does not cover areas outside the United States.

*Warranty coverage and duration are subject to product manual specifications.