Aroma Housewares Company has absolute respect for your personal privacy. We recognize the value of your personal information and we treat all such information with care and responsibility. We are committed to enforcing, maintaining, and improving upon a strict system of personal information protection.
Aroma complies with the laws and regulations related to the protection and acquisition of personal information. We also control access to any personal information and enforce security measures to ensure the accuracy and protection of personal information.
This policy applies to the Aroma website, any satellite websites, and any products and services offered through those websites.
We hope that this document will help you make an informed decision about sharing your personal information with us. If you have any questions about this policy, please feel free to contact us through contact form or email us at [email protected]
Information That We Collect
At Aroma, we take our customers’ trust seriously. We do not collect personal information while you are generally browsing or reading through the website. However, we do collect non-personal information that is not connected to a name or other personally identifying data. We require personal information when you purchase a product or create an account for participation in Aroma Club as it is necessary for processing product orders or other requests. The following explains the types of information that we collect:
Personal information that you provide
Personal information, such as your name, address, or email address is collected whenever you create (or log on to) a user account, register a product, return a product under warranty, or purchase a product from our website. This information includes shipping and billing information, general contact information, passwords, and other information that can be used to identify you personally. All personal information submitted to us is maintained and stored in encrypted form on secure servers.
We only use sensitive personal information such as credit card information for payment processing and fraud prevention. Unless you ask us to retain your credit card information for future purchases, we or our financial service providers will not keep credit card information and sensitive personal information longer than is necessary to provide you with the services that you request.
Information about your visit
Whenever you visit our website, your browser sends information that our servers collect. This information may include web request, IP address, browser type and language, the date and time of your visit, and any cookies that may identify your browser. The information collected in this process is not associated with a specific personal identity. We use it to evaluate how visitors use our website and to improve the website’s usability, performance, and effectiveness.
We only collect personal information when you voluntarily provide it. We will also only collect the information deemed reasonably necessary to fulfill your requests or other legitimate business objectives.
Uses of That Information
We collect information for the purposes of providing products and services, conducting internal marketing studies, and improving the operation of our website. Specifically, we use your information to help you complete an order or transaction, to communicate with you, to provide service and support, to update you on services and benefits, to personalize promotional offers, and to further understand your needs and interests. Occasionally, we may also use your information to contact you for market research regarding Aroma products or services.
Aroma does not sell or rent personal information to companies or entities outside of Aroma. However, we may provide such information to other parties for the purpose of processing personal information on our behalf. If this is the case, we require that these parties process all personal information in compliance with this Policy.
Information collected by Aroma will only be shared with third parties under the following conditions:
- We have your express consent.
- We share information for the purposes of complying with legal processes, preventing fraud or imminent harm, and ensuring the security of our services.
- All of the information that we collect is managed and processed within the United States.
USE OF SERVICES BY MINORS
Our Services are not intended for children under the age of 16 and children under the age of 16 are not permitted to use our Services. We will remove any information about a child under the age of 16 if we become aware of it.
The Services are not intended for individuals under the age of 16, and we do not knowingly collect Personal Information from individuals under 16. If you are under 16, do not register for Services, make any purchases through the Services or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from a child under 16, please contact us through our website at contact form or through email at [email protected]
Access of Account Information
We make every effort to keep your information accurate. When using our website or the services offered through our website, we will make good faith efforts to provide you a means to update, correct, or delete your personal information if it is not required to be retained by law or for legitimate business purposes. For proper authentication, we ask that you identify yourself and the information that you wish to modify or delete before we process your requests. We may, however, decline to process your requests if they are unreasonably repetitive or systematic, require a disproportionate amount of technical effort, jeopardize the privacy of others, or would be otherwise impractical.
We at Aroma take the appropriate measures to keep our data secure. These measures include technical, physical, and administrative practices to protect data from unauthorized access, disclosure, use, alteration, or destruction.
We restrict access of personal information to individual Aroma employees, contractors, and other agents who need it to perform legitimate business functions. These individuals are bound by confidentiality obligations and may be subject to discipline, termination, or criminal prosecution if they fail to meet these regulations.