Our business is built on helping our customers.
Checked out our FAQs for immediate help.
We are committed to ensuring accessibility for all individuals who visit our website. We strive to provide a user-friendly experience and comply with the Web Content Accessibility Guidelines (WCAG) standards. Our team consistently reviews and updates the website to meet evolving accessibility standards and best practices.
If you are encountering any difficulties in viewing our website’s content or navigating through the site, we are here to help. Please feel free to reach out to our Customer Service Team. We will be more than happy to assist you and address any accessibility concerns you may have.
Most orders are processed within 1-3 business days of receipt (processing time does not include weekends or holidays). Orders are processed on business days only (Monday through Friday, excluding major holidays). All deliveries are shipped with tracking numbers which are provided to you once the order ships.
Shipping rates are calculated at checkout and are based on the weight, size and destination of the items in your order.
All shipping services are not available in all areas. When necessary, Aroma reserves the right to change your delivery method at no additional cost.
Aroma only ships to the US at present. Our products are also available in-store through our retail partners in the US.
Note: We do not ship to U.S. territories
In observance of US Federal holidays, the Aroma Fulfillment Center will be closed:
Aroma Housewares Company
6469 Flanders Drive
San Diego, CA 92121, USA