Here is where you’ll find answers to our most frequently asked questions.
Your product’s model number is a 6-7 character code in the format of XXX-XXXX and can be found on the manufacturer’s sticker on the back side or bottom of your appliance.
AROMA® products can be found at a variety of retail stores across the U.S., including Walmart, Target, and Bed Bath & Beyond. However, since not every AROMA product is available at every store, we encourage you to call ahead or visit the retailer’s website.
We currently ship products only within the contiguous U.S. states (not including Alaska, Hawaii, and Puerto Rico). We do not currently ship to Canada or Mexico, and cannot ship to a P.O. box or an APO/FPO address.
Your AROMA<sup>®</sup> product comes with a 1-year warranty period while your AROMA® Professional product comes with a 2-year warranty period during which you can exchange for the same item or return.
Our customer support team will be happy to assist in processing your warranty claim and answering any additional warranty questions you may have. If troubleshooting fails to fix the problem, we can replace the item or defective part. We do require a valid proof of purchase as well as your full name, shipping address, telephone number, and the unit’s model number.
You can find our returns policy on our Returns Policy page.
To activate your product warranty, you must register your AROMA® product on our website within 30 days of purchase. All it takes is filling out a simple form and about 2 minutes of your time! You may also choose to be notified of fresh new recipes posted to our test kitchen, be alerted when we hold price-slashing sales, and informed of new product launches after registering! For more information, simply scan the QR code found inside of your product manual or on the inner flap of your product’s packaging using your smartphone or visit our Product Registration page.
Your AROMA® product is capable of making mealtime simpler and easier than ever before, but if you’re in need of some cooking inspiration or specific recipes to cook using a wide selection of our products, be sure to visit our Recipes page!
Our headquarters and customer support team is located in Southern California with operating business hours Monday – Friday, 8:30a.m. to 4:30p.m. PST (excluding national holidays). Our customer support team can be reached via phone at 1-800-276-6286 or by sending us an email.
Some form of proof of purchase is always necessary while filing a warranty claim. Examples of valid proof of pruchase include store receipts, email order confirmation, or any other genuine document that shows the date of purchase and the location of purchase.
If you’re unsatisfied with your product in any way, be sure to call customer support at 1-800-276-6286 before returning to see if our product experts can help!
However, unfortunately we do not process returns nor exchanges for items that are purchased through authorized sellers. In order to process an exchange or receive a refund for the item, please return to the retailer you purchased your unit from.
Currently we only offer standard ground shipment, which takes about 5-7 business days.
We accept all credit card payment: Visa, Mastercard, American Express, Discovery. We do not accept PayPal at the moment.
Founded in 1977, we dedicate ourselves to providing accessible, convenient small kitchen appliances to home cooks of all experience levels. Since our beginnings about 40 years ago, our product line has greatly diversified to include various types of small appliances–from electric kettles to air fryers. Through our company’s highest highs and lowest lows, we are always sure to never forget that it all started with a humble rice cooker.
To learn more about who we are, what we stand for, and the beliefs we commit ourselves to, be sure to visit our Commitment to Health page.