Most orders are processed within 1-3 business days of receipt (processing time does not include weekends or holidays). Orders are processed on business days only (Monday through Friday, excluding major holidays). All deliveries are shipped with tracking numbers which are provided to you once the order ships.
Shipping rates are calculated at checkout and are based on the weight, size and destination of the items in your order.
All shipping services are not available in all areas. When necessary, Aroma reserves the right to change your delivery method at no additional cost.
Aroma only ships to the US at present. Our products are also available in-store through our retail partners in the US.
Note: We do not ship to U.S. territories
We only accept returns for products purchased directly from Aromaco.com. If you purchased a product at another retailer, please contact that retailer regarding your return.
To initiate a return, fill out the return request form on this page. All return requests are subject to approval and must be made within 30 days from the date you received the item. The actual item returned will still go through a final evaluation process before your refund can be processed. Upon review of your request, you may be subject to return the item at your expense. If you have questions about your return, you can contact our customer support team.
To be eligible for the return, the following criteria must be met:
- All merchandise must be new, unused and undamaged and returned in its original package. If the product has been used, the customer will be charged a 15% restocking fee.
- All returns must be related to a Aromaco.com order. We do not offer returns on items purchased outside of Aromaco.com
- All returns must be processed within 30 days of original purchase.
- Any shipping cost from the original order are non-refundable
- Any additional returned shipping costs are non-refundable
Once your return has been received, please allow up to 15 business days to process your refund. Refunds will be returned to the original form of payment for the amount paid for the item plus any applicable taxes collected. Aroma does not offer store credit or gift cards for returned products.
Aroma does not price match with dealers or competitors.